Hichkola (“Hichkola”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly and in accordance with applicable laws.

This Privacy Policy explains what information may be collected, how it may be used, and the choices available to users.

1. Information We May Collect

Depending on the services used, Hichkola may collect:

• Mobile number and information used for OTP-based authentication.
• Date of birth or age-related information.
• Profile information voluntarily provided by the user.
• Account and usage information.
• Messages and communication-related information where necessary for providing, securing or moderating the service.
• Device and technical information.
• IP address and log information where applicable.
• Payment and transaction-related information.
• Information required for host verification and KYC, where applicable.

2. Host Verification Information

Hosts may be required to provide information such as:

• PAN details.
• Bank account/payment details.
• IFSC information.
• Selfie or verification information.
• Other information reasonably required for verification, withdrawals, fraud prevention or legal compliance.

3. How We Use Information

Information may be used to:

• Create and maintain accounts.
• Provide Hichkola services.
• Authenticate users.
• Process transactions.
• Verify hosts.
• Process withdrawals.
• Prevent fraud and misuse.
• Investigate complaints and reports.
• Maintain platform security.
• Provide customer support.
• Improve the Platform.
• Meet legal and regulatory obligations.

4. Payments

Payment transactions may be processed through third-party payment providers.

Hichkola may receive transaction-related information required to confirm and manage payments, but payment information may be processed according to the applicable payment provider’s policies.

5. Information Sharing

Hichkola may share information with service providers or other parties where reasonably necessary to:

• Provide Platform services.
• Process payments.
• Maintain technical infrastructure.
• Prevent fraud and abuse.
• Meet legal requirements.
• Respond to lawful requests.

Hichkola does not intend to sell personal information for unrelated purposes.

6. Data Security

Hichkola takes reasonable technical and organisational measures to protect information against unauthorized access, misuse, loss or alteration.

However, no internet-based system can be guaranteed to be completely secure.

7. Data Retention

Chat messages are visible in the application for 24 hours. Message content and attached media are normally retained for no more than 7 days from creation and are then permanently deleted. A message that is specifically reported may be retained separately for moderation, dispute resolution or a legal hold until that case is resolved and the applicable evidence-retention period ends.

Authentication tokens and social connections are removed when an account-deletion request is completed. Profile data is deleted or anonymised. Minimum financial, payout, tax, verified KYC and legal records may be retained for the period required by applicable law, after which they are deleted or anonymised. Operational logs, webhook records and backups follow separate limited retention schedules.

8. Account Deletion

Users may request account deletion from the account settings in the application or through the published support process. The user is signed out and the account is disabled when the request is accepted. The normal deletion grace period is 7 days, and the scheduled completion date is shown when the request is submitted.

Certain information may be retained where required or permitted by applicable law or where reasonably necessary for legitimate security, fraud-prevention, transaction or dispute purposes.

9. Children’s Privacy

Hichkola is strictly an 18+ platform and is not intended for persons below 18 years of age.

10. Policy Updates

Hichkola may update this Privacy Policy when necessary.

The updated version will be published on the Platform with the applicable effective date.

11. Contact

For privacy-related questions or requests:

Hichkola Email: [email protected]

Hichkola Account Deletion Policy

Users may request deletion of their Hichkola account from account settings or by contacting Hichkola support. In-app requests require an authenticated session and an explicit confirmation.

Before Deletion

Users should understand that account deletion may result in loss of access to:

• Account information.
• Profile.
• Messages or other account-related features.
• Unused Platform benefits, subject to applicable rules.
• Other account-linked services.

Data Retention

Messages are visible for 24 hours and normally deleted from Hichkola systems after 7 days. Reported messages may remain unavailable to users but be retained for a limited moderation or legal-hold period.

Some information may be retained where required or permitted by applicable law, for example for:

• Legal compliance.
• Fraud prevention.
• Security.
• Financial records.
• Dispute resolution.
• Enforcement of legal rights.

Verification

Hichkola may request reasonable verification before processing a deletion request to protect the account owner and prevent unauthorised deletion.

Support

For account deletion assistance:

Hichkola Support: [email protected]